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                Right of withdrawal

                1. Right of withdrawal

                If you are a consumer, you have a legal right of withdrawal, so that you can revoke your contract declaration in accordance with the following instructions:

                 

                1.1 Revocation instruction if the ordered goods can be shipped in packages and are delivered or accepted in a delivery:

                 

                Withdrawal:

                You have the right to withdraw from this contract within fourteen days without giving any reason. 

                The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods. 

                In order to exercise your right of withdrawal, you must contact us (DEUBA GmbH & Co. KG, Zum Wiesenhof 84, 66663 Merzig, Germany. Fax number: +496861/ 9010099, phone: +496861 / 9010000, email: service@deubaxxl.com) by means of a clear statement (e.g. one with the post office) sent letter, fax or e-mail) of your decision to withdraw from this contract. You can use the attached model withdrawal form, but this is not mandatory. 

                In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

                 

                Consequences of revocation:

                If you withdraw from this contract, we will provide you with all payments we have received from you, including delivery costs (with the exception of the additional costs resulting from your being offered a type of delivery other than the cheapest one offered by us. standard delivery) without delay and at the latest within fourteen days from the day on which we received notification of your revocation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless you have expressly agreed otherwise; under no circumstances will you be charged any fees for this repayment. We may refuse the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

                You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. You bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the nature, characteristics and functioning of the goods.

                (Guidelines 1.b + 5.b II)

                 

                Note:

                If possible, the goods should be returned in their original packaging with all accessories and packaging components. If necessary, please use a protective outer packaging if the original packaging is no longer available to ensure sufficient protection against possible transport damage. Damage and contamination of the item to be returned should be avoided. We would like to point out that the right of withdrawal and its consequences are of course independent of the observance of this notice, it only serves to facilitate the processing of the return.

                 

                1.2 Revocation instruction if the ordered goods are not able to ship in packages and are delivered or accepted in a delivery:

                 

                Withdrawal:

                You have the right to withdraw from this contract within fourteen days without giving any reason.

                The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods.

                In order to exercise your right of withdrawal, you must contact us (DEUBA GmbH & Co. KG, Zum Wiesenhof 84, 66663 Merzig, Germany. Fax number: +496861/ 9010099, phone: +496861 / 9010000, e-mail: service@deubaxxl.com) by means of a clear statement (e.g. one with the post office) sent letter, fax or e-mail) of your decision to withdraw from this contract. You can use the attached model withdrawal form, but this is not mandatory.

                In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

                 

                Consequences of revocation:

                If you withdraw from this contract, we will provide you with all payments we have received from you, including delivery costs (with the exception of the additional costs resulting from your being offered a type of delivery other than the cheapest one offered by us. standard delivery) without delay and at the latest within fourteen days from the day on which we received notification of your revocation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless you have expressly agreed otherwise; under no circumstances will you be charged any fees for this repayment. We may refuse the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

                You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. You bear the direct costs of returning the goods. The cost is estimated at a maximum of about 75 euros. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the nature, characteristics and functioning of the goods.

                (Guidelines 1.b + 5.b III var.2)

                 

                Note:

                If possible, the goods should be returned in their original packaging with all accessories and packaging components. If necessary, please use a protective outer packaging if the original packaging is no longer available to ensure sufficient protection against possible transport damage. Damage and contamination of the item to be returned should be avoided. We would like to point out that the right of withdrawal and its consequences are of course independent of the observance of this notice, it only serves to facilitate the processing of the return.

                 

                1.3 Revocation instruction for several ordered parcel-shipping goods of a single order, which are delivered or accepted separately:

                 

                Withdrawal:

                You have the right to withdraw from this contract within fourteen days without giving any reason.

                The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the last goods.

                In order to exercise your right of withdrawal, you must contact us (DEUBA GmbH & Co. KG, Zum Wiesenhof 84, 66663 Merzig, Germany. Fax number: +496861/ 9010099, phone: +496861 / 9010000, email: service@deubaxxl.com) by means of a clear statement (e.g. one with the post office) sent letter, fax or e-mail) of your decision to withdraw from this contract. You can use the attached model withdrawal form, but this is not mandatory. 

                In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

                 

                Consequences of revocation:

                If you withdraw from this contract, we will provide you with all payments we have received from you, including delivery costs (with the exception of the additional costs resulting from your being offered a type of delivery other than the cheapest one offered by us. standard delivery) without delay and at the latest within fourteen days from the day on which we received notification of your revocation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless you have expressly agreed otherwise; under no circumstances will you be charged any fees for this repayment. We may refuse the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

                You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. You bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the nature, characteristics and functioning of the goods.

                (Guidelines 1.c + 5.b II)

                 

                Note:

                If possible, the goods should be returned in their original packaging with all accessories and packaging components. If necessary, please use a protective outer packaging if the original packaging is no longer available to ensure sufficient protection against possible transport damage. Damage and contamination of the item to be returned should be avoided. We would like to point out that the right of withdrawal and its consequences are of course independent of the observance of this notice, it only serves to facilitate the processing of the return.

                 

                1.4 Revocation instruction for goods delivered or accepted as a package in several partial consignments or pieces:

                 

                Withdrawal:

                You have the right to withdraw from this contract within fourteen days without giving any reason.

                The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the last partial shipment or the last piece.

                In order to exercise your right of withdrawal, you must contact us (DEUBA GmbH & Co. KG, Zum Wiesenhof 84, 66663 Merzig, Germany. Fax number: +496861/ 9010099, phone: +496861 / 9010000, email: service@deubaxxl.com) by means of a clear statement (e.g. one with the post office) sent letter, fax or e-mail) of your decision to withdraw from this contract. You can use the attached model withdrawal form, but this is not mandatory.

                In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

                 

                Consequences of revocation:

                If you withdraw from this contract, we will provide you with all payments we have received from you, including delivery costs (with the exception of the additional costs resulting from your being offered a type of delivery other than the cheapest one offered by us. standard delivery) without delay and at the latest within fourteen days from the day on which we received notification of your revocation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless you have expressly agreed otherwise; under no circumstances will you be charged any fees for this repayment. We may refuse the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

                You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. You bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the nature, characteristics and functioning of the goods.

                (Guidelines 1.d + 5.b II)

                 

                Note:

                If possible, the goods should be returned in their original packaging with all accessories and packaging components. If necessary, please use a protective outer packaging if the original packaging is no longer available to ensure sufficient protection against possible transport damage. Damage and contamination of the item to be returned should be avoided. We would like to point out that the right of withdrawal and its consequences are of course independent of the observance of this notice, it only serves to facilitate the processing of the return.

                 

                2. Model withdrawal form

                The sample withdrawal form can be retrieved as a PDF HERE .

                 

                3. Notes on the non-existence of the right of withdrawal

                An exception to the statutory right of withdrawal exists in the following cases:

                • Pursuant to § 312 g (2) S.1 No. 2 of the German Civil Code (BGB) in the case of contracts for the delivery of goods that can quickly spoil or whose expiry date would be quickly exceeded.

                In these cases, the consumer is also not entitled to a statutory right of withdrawal in accordance with § 13 of the German Civil Code (BGB).

                 

                4. Notes on the lapse of the right of withdrawal

                In the following cases, the statutory right of withdrawal may be extinguished:

                • Pursuant to § 312 g (2) S.1 No. 3 of the German Civil Code (BGB) in the case of contracts of sealed goods which, for reasons of health protection or hygiene, are not suitable for return if their seal has been removed after delivery.
                • Pursuant to § 312 g (2) S.1 No. 4 of the German Civil Code (BGB) in the case of contracts for the supply of goods, if these were inseparably mixed with other goods after delivery on the basis of their nature.
                • Pursuant to § 312 g (2) S.1 No. 6 of the German Civil Code (BGB) for contracts for the supply of sound or video recordings or computer software in a sealed Package [DR-RJ-BS6], if the seal has been removed after delivery.

                In these cases, the right of legal retraction initially accruing to the consumer (within the meaning of § 13 of the German Civil Code (BGB)) is extinguished.

                 


                » Download the model withdrawal form as a PDF