• Shipping is free of charge within Mainland UK.
• Please note that additional charges apply for shipping to Northern Ireland, to the Scottish Highlands and to the following British Isles: Jersey (JE), Guernsey (GG), Isle of Man (IM). We do not ship to other islands.
Due to the current Corona pandemic and the need to minimize contacts between people, the delivery system has to be adapted to avoid an expansion of the virus.
As of today, the deliveries will exclusively occur without contact.
The transporter will ring at the door and will keep a 2 meters distance.
Please open the door, the transporter will inform you about the delivery and will place the parcel in front of the door. You will not need to sign for the parcel anymore.
In case of absence, the parcel will be automatically returned.
For an easier process, please contact the transporter directly to confirm the delivery place of your choice (neighbour, garden shelter,…) if it differs from the delivery address.
We hope that your items are being delivered quickly and smoothly and thank you for your kind understanding.
How long will it approximately take before I receive my order?
(Monday - Friday, bank holidays excluded).
• Within UK: 100 business days
Delivery period with freight-forwarding companies takes 100 business days (the forwarder will call you to schedule a delivery date). To this end, please provide us with your phone number.
If you choose advance payment as your payment method, the period starts one day after the payment transaction. The period ends at the end of the last day of that period. If the last day of the period is a Sunday or bank holiday, the last day will be shifted to the next working day. (Monday to Saturday, bank holidays excluded).
For all other payment methods: The period starts the next day after the contract has been concluded. The period ends with the last day of the period. If the last day of the period is a Sunday or bank holiday, it will be shifted to the next working day. (Monday to Saturday, bank holidays excluded).
How does the delivery of my order work?
For orders in UK, the delivery service is DPD, Yodel or a freight carrier. A phone appointment for delivery is not necessary, except if the delivery is scheduled by freight. Before this process, you will receive your parcel number to track your order.
Any questions? Contact us by email: firstname.lastname@example.org
Can I change my delivery address?
You can change your delivery address in your customer account.
The processing of your order starts as soon as it is submitted so please note that we are unable to change the delivery addresses once the order has been placed.
Where can I find my tracking number?
The tracking number is in your shipping confirmation. With the tracking number, you can track the current status of your delivery at any time. Go to the parcel delivery website and enter your tracking number in the search field. If you’re having trouble tracking your order, don’t hesitate to contact us.
What happens if I am not at home during delivery?
DPD makes two delivery attempts, these are made directly over two working days. If you have not been able to receive your parcel, it will automatically be stored in a DPD delivery point for 7 days. If you do not collect it over that period, the parcel will be automatically shipped back to us.
Delivery to a Pickup point / locker is not possible.
It is not possible to pick up your order directly from our warehouse.